Frequently Asked Questions

Frequently Asked Questions2019-11-13T19:43:42-07:00
Who are you guys?2019-11-05T12:15:09-07:00

That’s easy. We’re A&A Wiping Cloth, one of the biggest and oldest manufacturer and distributor of wiping cloths in the United States. We’ve been around since 1932, which means we know what we’re doing when it comes to finding you the perfect rag, wiping cloth or microfiber product to suit your needs. Check out our About Us section to learn more about our company. Or better yet, you can always give us a call and we’ll be more than happy to answer any questions you have, send you samples to try out, or simply take your order over the phone.

Why should I buy from you?2019-11-05T12:15:01-07:00

Quality, quality, quality. And did we mention quality? A&A Wiping Cloth specializes in all different types of wiping related products, but our expertise is in linen discards. We are the largest manufacturer of high quality linen discards, which means we focus on wiping cloths with high cotton count. Things like White Flannel blankets, Thermal blankets, Towels and Washcloths, and Surgical Towels. These items, along with New White Knit, New Bar Towels and various forms of recycled clothing rags makes A&A Wiping Cloth the go to choice for just about every option that a wiping cloth and rag user could be looking for. OH! Our exceptional service and dependability ain’t too shabby either!

When will my order ship?2019-11-05T12:13:17-07:00

Online orders received by 11 AM PST generally ship the same day via either UPS or FedEx ground. Larger orders could take a day longer, but that is rare. Regardless, you can always call us at 866-922-7247 if you need material to get to you sooner. And, if you are in the Southern California area, we can always work out a deal to have the material delivered to you in our fleet of trucks at a substantially discounted freight rate (perhaps even for free if the volume is right)!

How long will it take to get my order?2019-11-05T12:12:06-07:00

Generally speaking, that depends. Are you in Portland, Maine or Portland, Oregon? We’re in the heart of Los Angeles, so it could take anywhere from 1 – 5 days to ship to you via UPS or FedEx ground, depending upon your location. But don’t be shy…give us a call at 866-922-7247 and we’ll walk you through the buying and shipping process and will do out best to get you the material you are looking for as quickly as possible.

Can I get a discount if I purchase a higher volume?2019-11-05T12:11:03-07:00

Now we’re talking! Of course you can, and we encourage larger size orders. Our online store is built for anyone who is in need and wants to purchase wiping cloths of all varieties. But if you are a distributor looking for numerous items to purchase on an ongoing basis, or if you are an end user who likes to buy in bulk, by all means give us a call at 866-922-7247 or email at info@aawiping.com and we will work something out. That is what we are here for.

Are there other rag and packaging options available?2019-11-05T12:10:20-07:00

Definitely. Our online store showcases our most popular items, but we definitely have other rags and wiping cloths to choose from, plus a complete line of microfiber products. Additionally, as you will see we only sell 25 and 50 lb boxes on our website, but material can easily be packaged in smaller sizes as well as compressed bales if you desire. Just call us at 866-922-7247 and we will give you all the details.

Can I pay with a credit card?2019-11-05T12:09:27-07:00

Absolutely. As you can imagine, you are going to need a Credit Card to purchase on the online store. If you are looking to do long term business with us, we’re happy to set up an account with you and take orders over the phone or via email. We accept all major credit cards (Mastercard, Visa, Amex, Discover), as well as money orders, company check, ACH direct payments and wire transfers.

What is the return policy?2019-11-05T12:08:35-07:00

100% money back guarantee on all returned merchandise. Check out our Terms and Conditions page for more info on how returns are handled.

Is there a minimum order required?2019-11-05T12:07:50-07:00

Nope. You want one box? Go ahead, order away! 10 boxes? Sounds good to us. 4 pallets of rags? Now we’re talking! Give us a call for a volume discount at 866-922-7247.

How do I know what type of rag or wiping cloth to purchase?2019-11-05T12:07:00-07:00

Now that is tricky, but not too tricky. Start off by determining what industry you are in by visiting our Industries and Applications page. Here you will find suggestions on what we think you should be using (fyi….this is based on over 85 years of rag selling experience). Still confused? No worries, just call us at 866-922-7247 and tell us what you need to clean up, what your budget is, and we’ll make some suggestions for you. We’ll even send you out some samples if need be!

Can I get a sample?2019-11-05T12:05:43-07:00

Sure thing! Obviously, you will need to contact us so we can discuss what you are looking for. Just call us at 866-922-7247 or email us at info@aawiping.com and let’s start talking about what you are looking for. We’ve got a lot of options.

Do you offer free lunches?2019-11-05T12:03:08-07:00

Every Friday A&A Wiping Cloth offers a free lunch. Sometimes it’s Chinese food, other times it is pizza, salad and fried chicken has been known to happen, we’ve even had a taco truck whip up delicious tacos and quesadillas in our parking lot. Only problem is, you’ve got to work here in order to participate in the free lunch. So unfortunately, I don’t think you are eligible. But if you are in the area please stop by to say hi! We’re happy to service walk in customers, and if you come on Thursday you might even get a free donut!